F.A.Q

Your order is processed within 24 hours and delivery follows within 7 working days in mainland France. That is the real time frame, not an optimistic one: our products come straight from the manufacturer. You receive a tracking number as soon as it ships.

Yes, within mainland France, with no minimum order and nothing added at the payment stage. The price shown on the product page is the price you pay.

Enter your order number and the email used, on the Suivre ma commande. The carrier tracking is also emailed to you as soon as it ships.

For now, we deliver to mainland France and Corsica. Write to us from the Contact if you are elsewhere: we answer case by case.

No. Import duties are already settled: you have nothing to pay the postman or the carrier on delivery.

Compatibility is stated on each product page. For CarPlay screens and adapters, what counts is your phone's version and whether there is a factory screen, not the make of the vehicle. If you are unsure about your model, write to us before ordering: we would rather answer a question than process a return.

Every version is described with its price on the product page. When a difference really changes the use — size, capacity, whether a battery is included — it is explained in the long description, below the photos.

Yes, the two-year statutory guarantee of conformity applies, on top of the 14-day right of withdrawal. A product that fails within that time is taken back or replaced.

Bank card, Apple Pay and Google Pay. Payment goes through Stripe: we never see your card number.

You have 14 days from delivery to tell us, with no reason to give — that is your right of withdrawal. The exact terms are on the Shipping & returns.

As soon as the return arrives, the refund is sent to the original payment method. Allow two to five working days to see it on your statement, depending on your bank.